Booster Club Merchant Chargeback Response Procedure: Evidence, Deadlines, and Account Reconciliation
A booster club merchant chargeback response procedure is the structured process a treasurer follows when a cardholder disputes a charge made through the organization’s payment processor — covering dues payments, ticket sales, event registrations, and sponsorship invoices paid by card. When a chargeback is filed, the payment processor automatically debits the disputed amount from the organization’s merchant account, assesses a dispute fee, and opens a response window during which the booster club must submit a written rebuttal with supporting evidence. Missing that window — which typically runs seven to thirty days depending on the processor and card network — means forfeiting both the disputed funds and any opportunity to demonstrate the charge was legitimate. This guide covers every stage of the procedure: verifying the chargeback, identifying the reason code, calculating the deadline, assembling evidence, drafting the rebuttal letter, submitting the response, tracking the outcome, and reconciling affected accounts once the dispute is resolved.
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